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Frequently Asked Questions
Browse help topics
Orders/Delivery
Find all your answers to any orders/delivery questions you might have, ranging from "how long will order take to arrive" to "How can I use my vouchers/discount codes".
Account
Our account section will provide you with answers on how to update account settings, security and password resets.
Products
Need more information on the products you buy? We have you covered with the most commonly asked questions on all our items.
Distributor
Are you wanting to know how you can become a Gel Bottle distributor? Here we give you all the information you will need to make this happen in your country.
Academy
The NZ Academy is in the process of being set-up.
Methods Of Application
Do you need some help on how to apply of the products you have brought? View each method here to give you the best experience when using our items.
DesignEx Pro™
Discover the answers to the questions you have about DesignEx Pro™ our New Gen ready-sculpted express gel extension system
BIAB™
Answers to common questions around allergies and BIAB™ polishes.